Shipping Policy

Standard US delivery is free on all products. 

Our Returns Policy

Return & Refund Policy

• If you purchased a  product from the Wellcatcher official store, you may request a return or refund. return and refund according to the following policy.
• If you purchased a Wellcatcher product from other suppliers and resellers, you may not request return or refund from us as our suppliers and resellers may have their own policies regarding refund and return. Please contact them for further information.

30-day No Reason to Return

Within 30 days of your purchase, if you are unsatisfied with your purchase (including but not limited to “don’t want”, ”don’t meet your needs”, or “don’t like” ), you may return the purchased items and accessories complete, unused, and in their original packing. 

• *Before returning the product, please send a picture of the packaged product and shipping script to our customer service staff, and apply for a return. After the customer service staff reviews the application materials, follow the return process according to the return instructions provided by the customer service staff.*(Please note that we will not accept returns event that are not in accordance with the above instructions,please understand.)
• You will be responsible to pay for the return shipping costs.
• Refund will be processed within 7 business days after the product is returned to WELLCATCHER warehouse.